Shoe Care Specialist - South Coast Plaza

Nordstrom•Costa Mesa, CA

1d•Onsite

About The Position

The Shoe Care Specialist is a motivated, results-oriented individual dedicated to providing outstanding customer service. This role involves performing various shoe care tasks according to Nordstrom's standards, including shining shoes and offering consultations on shoe care and minor repairs. The specialist is responsible for maintaining an organized shine stand, utilizing store technology for customer transactions and record-keeping, and meeting productivity goals. They must also manage supply needs and accurately record daily tips and transactions. Additionally, the specialist may be required to assist with other shoe stock and cleaning duties as needed.

Requirements

Basic math, organization, and written communication skills
Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
Ability to work independently, with little or no day-to-day direction
The ability to embrace a flexible working schedule based on business needs

Nice To Haves

Previous shoeshine experience; preferred minimum 1-2 years

Responsibilities

Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
Ensure the shine stand is organized and ready to deliver on customer expectations
Shine shoes; provide consultation on care of shoes and minor repair on shoes
Utilize store technology to answer phones, check out customers and properly record customer information
Meet department and individual productivity goals
Communicate supply needs in a timely manner to manager
Maintain accurate records of shoe care transactions and record tips daily
May flex into other shoe stock and cleaning tasks when needed