Shoe Care Specialist - South Coast Plaza

Nordstrom•Costa Mesa, CA

1d•Onsite

About The Position

The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation they are building on as they provide convenience and true connection for their customers. They empower their people to be innovative, creative and focused on providing the best service to their customers. Through it all, they remain committed to leaving the world better than they found it. Nordstrom invites individuals to bring their unique talents and join their team, rewarding great work, promoting from within, and celebrating diversity. The company values customer obsession, treating every interaction as an opportunity to make an impact and deliver excellence, approaching problems with curiosity to create solutions, being committed to delivering results, and treating each other with respect and kindness to create a welcoming environment.

Requirements

Basic math, organization, and written communication skills
Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
Ability to work independently, with little or no day-to-day direction
The ability to embrace a flexible working schedule based on business needs

Nice To Haves

Previous shoeshine experience; preferred minimum 1-2 years

Responsibilities

Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
Ensure the shine stand is organized and ready to deliver on customer expectations
Shine shoes; provide consultation on care of shoes and minor repair on shoes
Utilize store technology to answer phones, check out customers and properly record customer information
Meet department and individual productivity goals
Communicate supply needs in a timely manner to manager
Maintain accurate records of shoe care transactions and record tips daily
May flex into other shoe stock and cleaning tasks when needed