Shipping & Receiving Supervisor

Trump Hotel Collection•Doral, FL

35d

About The Position

Accepts and distributes all packages for hotel guests, internal guests, and hotel functions. Assures that all pertinent information regarding shipping, receiving and distribution of guests correspondences are maintain updated and organized. Conduct inventories.

Requirements

Must have full knowledge of purchasing procedures, food and beverage and printing products.
Basic mathematical skills.
Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all team members.
Ability to complete forms, inventories, read billings, invoices and communicates with co-workers and purveyors.
Ability to apply supervisory skills to plan, organize and direct, coach, train and discipline team members as necessary.
Skilled in use of Microsoft Word and Excel, as well as office machines: operate calculator/10 key, copier, fax, telephone.
Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to follow written and or verbal instructions.
Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
Ability to climb stairs at a rapid pace.
Ability to perform duties within extreme temperature ranges.
High School Diploma.

Nice To Haves

Prior security experience in an upscale resort preferred.
CPR/AED/First Aid Certification preferred.
Additional language ability preferred.

Responsibilities

Receives, counts and checks condition of items received, and documents
Any apparent mishandling. Informs courier's service and documents mishandling information.
Immediately deliveries guests' package to their room shown in the system.
Inputs message for guests package deliveries into system when guest is not in the room.
Prioritize guest's needs when requesting a particular package and delivers immediately.
Prepares written note showing intent to deliver package when DND sign is on.
Assist guest and group functions in the preparation, handling and shipping and receiving of all packages which may involve weighing, counting, verifying each item.
Maintain shipping records.
Assist the Manager in the daily operation of the department.
Manage and conduct month-end inventories.
Ensure the filing and maintenance of all requisitions and purchase orders.
Provide accurate information to in inquirers for directions and hours of operations.
Receive, record and secure found property. Research and respond to guests inquiries for lost property.
Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
Other duties as assigned by Supervisor.