Facilities Specialist

Ricoh • Maple Grove, MN

22d

About The Position

The Shipping & Receiving Lead oversees daily dock operations, ensuring accurate
and timely handling of all inbound and outbound materials. This role provides
high‑quality customer support for shipping, receiving, and office services while
maintaining compliance with safety and regulatory standards. The Lead
coordinates workflow across multiple service areas, manages coverage, and acts
as a primary point of contact for internal customers.

Requirements

• Experience in shipping, receiving, warehousing, or logistics.
• Knowledge of domestic and international shipping practices.
• Ability to safely lift and maneuver heavy packages.
• Strong customer service and problem‑solving skills.
• Ability to multitask in a fast‑paced environment with high accuracy.
• HazMat CFR‑49 certification required (or ability to obtain upon hire).
• Clear verbal and written communication skills.
• Ability to work effectively in a fast‑paced environment.
• Strong customer service orientation.
• Solid organizational skills and attention to detail.
• Versatility and dexterity, including ability to operate hand tools.
• Ability to follow instructions accurately.
• Ability to work independently or as part of a team.
• Ability to lift, move, and maneuver packages up to 50 lbs independently (team lift required for heavier items).
• Frequent standing, walking, bending, kneeling, pushing, and pulling.
• Regular operation of material‑handling equipment (pallet jacks, carts, PIT).
• Repetitive motions including scanning, loading/unloading, and sorting packages.
• Work performed on loading docks with exposure to varying temperatures (heat/cold).

Responsibilities

• Exercise sound judgment in redirecting coverage, coordinating tasks, resolving issues, and escalating operational challenges to management when needed.
• Ensure safe operation of dock equipment, including pallet jacks and handling of heavy items.
• Maintain a valid Dangerous Goods / CFR‑49 certification or complete required training upon hire.
• Complete BSC hazardous‑material shipping training and maintain compliance with CFR‑49 regulations.
• Manage and process flammable or corrosive items delivered in standard packaging, ensuring proper handling and regulatory adherence.
• Ensure all hazardous‑material shipments meet federal, state, and carrier guidelines.
• Respond to customer inquiries and provide guidance on packaging, labeling, documentation, and shipment preparation.
• Assist with package lookups and shipment status updates.
• Deliver incoming packages to campus mailstops daily.
• Pick up outgoing mail and packages ahead of courier cutoff times.
• Execute routing of interoffice and campus materials.
• Receive and process inbound accountable packages using SCLogic.
• Track and report inbound volumes quarterly.
• Sort, label, and prepare outbound shipments for carrier pickup.
• Manage international shipments via FedEx, DHL, and Kuehne, Nagel using ShipIt.
• Prepare commercial invoices, declarations, and waybills for international exports.
• Provide customer support for international shipment requirements and documentation.
• Participate in PIT training provided by BSC.
• Monitor and restock two DMVI vending machines, ensuring inventory accuracy.
• Reorder supplies through BSC Staples as needed.
• Perform weekly key‑operator maintenance on multifunction devices.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K),
• Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees