Shipping Clerk

Carlisle Construction Materials•Village of Montgomery, NY

6d•Onsite

About The Position

The Shipping Clerk interacts with a wide range of internal and external customers throughout the workday and plays a critical role in supporting shipping and logistics operations. This position provides clerical support within the Shipping Department and serves as a backup for logistics and dispatch functions across Carlisle Construction Materials plants. The ideal candidate is professional, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment.

Requirements

General knowledge of plant safety policies and procedures.
Knowledge of product quality requirements and standards.
Ability to apply department rules, procedures, and regulations consistently.
Strong written and verbal communication skills.
Ability to create, edit, and maintain spreadsheets and business documents.
Ability to perform mathematical calculations accurately and efficiently.
Proficient data entry skills and the ability to effectively use computers and required software systems.
Understanding of the importance and impact of accurate information within the department and with external contacts.
Ability to understand and follow written and verbal instructions and complete tasks independently with minimal supervision.
Ability to establish and maintain effective working relationships with internal teams and external partners.
Ability to work required hours, including overtime and weekends when necessary to meet business and operational needs.
High school diploma or equivalent required.
Minimum of one (1) year of experience in a distribution environment, preferably in an administrative role.
Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, and Word) required.

Nice To Haves

Experience with SAP and other inventory or shipping systems strongly preferred.

Responsibilities

Process shipping instructions and documentation for all daily shipments.
Communicate with customers regarding order status, shipment schedules, and delivery timelines.
Process all truckloads and customer pickups, ensuring deliveries are posted and required documents are created accurately (packing lists, bills of lading, customs invoices).
Assemble, distribute, and properly file shipping documentation.
Prepare and provide shipping documents to drivers.
Ensure all paperwork is complete and available for the Dispatcher and Shipping Department.
Post goods issues for deliveries, create shipments, and run SAP reports to monitor shipment completion.
Coordinate and split trucks and materials as needed.
Communicate with Customer Service Representatives (CSRs) via phone and email, assisting with requests and providing updates on shipment changes (backorders, truck capacity, schedule changes, etc.), including supply rate quotes.
Schedule dispatch and delivery appointments.
Monitor the shipping office window and direct drivers to the appropriate loading or unloading locations.
Process outbound FedEx and UPS shipments.
Run delivery due lists for customer pickups, small parcel shipments, less-than-truckload (LTL), and truckload shipments as time permits.
Distribute work assignments to warehouse personnel as needed.
Serve as backup for the Logistics and Dispatch Clerk when required.
Perform other duties as assigned.