Shipping and Receiving Lead

Coghlin Companies•Westborough, MA

11d•$24 - $27

About The Position

The Shipper/Receiver Lead is a hands-on team leader responsible for overseeing daily shipping and receiving operations, ensuring accuracy, efficiency, and compliance with safety and logistics standards. With a strong background in warehouse operations and leadership, this individual plays a key role in coordinating staff, optimizing workflow, and maintaining inventory integrity. The Lead acts as the primary liaison between warehouse personnel, logistics partners, and internal departments.

Requirements

4–7+ years of experience in shipping/receiving, including 1–2+ years in a leadership or supervisory role.
Strong knowledge of warehouse operations, logistics, and shipping procedures (domestic and international).
Proficient in ERP/WMS systems (e.g., SAP, Oracle, NetSuite) and shipping software (UPS, FedEx, etc.).
Certified forklift operator with extensive equipment handling experience.
Excellent organizational, problem-solving, and time management skills.
Strong interpersonal and communication abilities to manage team performance and coordinate cross-functionally.
Ability to lift up to 50 lbs and work in a fast-paced, physically demanding environment.

Responsibilities

Supervise, train, and support a team of shippers and receivers.
Assign daily tasks and monitor performance to ensure targets are met.
Act as the point of contact for escalated issues in shipping, receiving, and inventory discrepancies.
Foster a team-oriented, safety-conscious, and results-driven environment.
Oversee the preparation, packing, and labeling of outbound shipments.
Ensure compliance with customer specifications, carrier requirements, and shipping schedules.
Approve shipping documentation such as bills of lading, packing lists, and customs forms.
Coordinate with freight carriers and logistics providers to schedule pickups and resolve transit issues.
Supervise unloading, inspection, and verification of incoming shipments.
Ensure prompt and accurate entry of received goods into inventory systems.
Investigate and resolve issues related to damaged goods, overages, and shortages.
Monitor stock levels and support cycle counts, reconciliations, and audits.
Ensure proper tagging, storage, and documentation of all inventory movements.
Collaborate with inventory control teams to maintain accuracy and traceability.
Ensure shipping/receiving areas are clean, organized, and compliant with safety protocols.
Operate and train others on material handling equipment such as forklifts, pallet jacks, and RF scanners.
Identify process improvements and help implement standard operating procedures (SOPs).