Shipper Performance Coach, Global Logistics DFM Shipper Experience

Amazon.com, Inc.•Tempe, AZ

51d

About The Position

The Amazon Global Shipper Experience team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation. As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics. We focus on learning, innovating , and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT, and we need people who are passionate about reinventing the transportation shipper experience. Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be

Requirements

1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older