Shipper Performance Coach, Amazon Global Logistics, Enterprise Shipper Support

Amazon•Nashville, TN

About The Position

We're seeking a dynamic Shipper Performance Coach to revolutionize transportation logistics by driving strategic improvements and solving complex shipping challenges. In this pivotal role, you'll collaborate with vendors and sellers to optimize shipping performance, turning data insights into actionable solutions that enhance our global transportation network. Your day will be a dynamic blend of data analysis, strategic problem-solving, and collaborative coaching. You'll dive into performance metrics, identify improvement opportunities, and work directly with shipping partners to implement innovative solutions. Each day brings new challenges and opportunities to make a meaningful impact on our logistics ecosystem. We are a passionate group of logistics professionals dedicated to continuous improvement and innovation. Our team at Amazon Global Logistics is committed to reimagining transportation efficiency, creating seamless shipping experiences, and driving transformative change in the global logistics landscape.

Requirements

High school or equivalent diploma
Work 40 hours/week, and overtime as required
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older

Nice To Haves

Experience in project or program management
Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
Experience in program management, logistics, operations, supply chain, transportation, or a related field
Experience using data to drive root cause elimination and process improvement
Experience with SQL
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Responsibilities

Analyze and interpret complex shipping performance data to identify improvement strategies
Develop and implement targeted coaching plans to enhance shipper performance
Facilitate collaborative problem-solving sessions with shipping partners
Conduct comprehensive root cause analyses of transportation disruptions
Manage and report on key performance metrics and improvement initiatives