Account Manager I, Amazon Global Logistics

Amazon•Irvine, CA

About The Position

The Account Manager role is responsible for identifying and converting new growth opportunities for Amazon Global Logistics. You will work closely with Fulfillment by Amazon (FBA) Sellers to understand their supply chain needs and provide tailored logistics solutions, ultimately driving sales and improving the Seller experience. As an Account Manager, you will be a sales and business development-oriented individual, tasked with identifying and converting new opportunities with a high degree of customer obsession. You will engage with FBA Sellers on a daily basis, developing pipeline management plans to meet stretch onboarding and conversion goals. This role requires working in a high-volume, fast-paced environment across various global teams. Formed in 2020, the US Account Management Team within Amazon Global Logistics works closely with FBA Sellers, providing onboarding support, operational insights, and direction for new and existing logistics products and services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a high-quality logistics experience.

Requirements

Bachelor's degree
2+ years of professional or military experience
Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
Experience in selling nascent products/services into new markets
Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Nice To Haves

3+ years of logistics operations experience
2+ years of business development, or account management with a proven ability to deliver results experience
Knowledge of SQL or Python
Experience with written and verbal communication and presentation
Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Responsibilities

Recruit and manage a diverse portfolio of FBA Sellers for Amazon Global Logistics' suite of services to meet or exceed sales targets (e.g., Sellers launched, volume, revenue)
Identify opportunities for account growth and program expansion
Proactively consult with FBA Sellers to understand their supply chain needs and provide solutions-based recommendations
Build relationships with internal and external stakeholders through remote and in-person meetings
Oversee account management activities, including forecasting, operational troubleshooting, seller education, and metric tracking to measure Seller experience and business performance
Coordinate with internal teams to onboard new sellers and support operational requirements