Shift Lead - Lakeville, MN

Dunn Bros Coffee•Lakeville, MN

50d

About The Position

We're looking for a reliable team member with open availability to join our crew! Full-time or part-time positions available - weekend availability is required. Shift Supervisor Job Description POSITION TITLE: Shift Supervisor STATUS: Non-Exempt REPORTS TO: Assistant Manager & Store Manager POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment. GENERAL: Performs all roles and duties of a team member. Follows Dunn Brothers Coffee policies and standards PEOPLE: Supports Store Manager in day to day operations. Scheduled Manager on duty. Coaches, develops and mentors team. Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up. Having the right person in the right location, managing shift labor, shift start and end times, communicate with manager if any issues occur. ADMINISTRATIVE: Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank. Assists with monthly inventory, ordering, shift coverage, and provides performance feedback Helps communicate promotional items, events and upcoming donations PRODUCT/SERVICE: Motivates team to deliver excellent customer service every time. smile, make a connection, speed of service, anticipate needs. Solves store problems relating to customers, employees and anything that come up during your shift. Ensure every product is up to Dunn Brothers standards Follow ups that products are rotated, day dots, and pars are adjusted as needed ENVIRONMENT: Total Store Vision- Maintains a clean environment inside and out. Ensures all checklists are completed before shift change Conducts shift change communication. What was done and what needs to be done, promotion items, weekly news updates and general items that come up. Equipment is being maintained and in good working order DRIVING FOR RESULTS: Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs. Communicate with team about daily goals Ensure the team is upselling items (beans, food, large sizes, promotional items. Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.)

Requirements

Must be a reliable team member
Must have open availability
Must be available to work weekends

Responsibilities

Performs all roles and duties of a team member.
Supports Store Manager in day to day operations.
Scheduled Manager on duty.
Coaches, develops and mentors team.
Helps with new hire training
Communicates to team about changes in policies, promotions, and general updates that come up.
Managing shift labor, shift start and end times
Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank.
Assists with monthly inventory, ordering, shift coverage, and provides performance feedback
Helps communicate promotional items, events and upcoming donations
Motivates team to deliver excellent customer service every time.
Solves store problems relating to customers, employees and anything that come up during your shift.
Ensure every product is up to Dunn Brothers standards
Follow ups that products are rotated, day dots, and pars are adjusted as needed
Maintains a clean environment inside and out.
Ensures all checklists are completed before shift change
Conducts shift change communication.
Ensures equipment is being maintained and in good working order
Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs.
Communicate with team about daily goals
Ensure the team is upselling items (beans, food, large sizes, promotional items.
Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.)