Grove Park Inn Shift Supervisor

Nantahala Outdoor Center•Asheville, NC

3d•Onsite

About The Position

The Retail Shift Manager will assist the Store Manager by overseeing daily operations of the sales floor and providing leadership to our Retail Sales Associates at our Grove Park Inn store location. This position will provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes. Full-Time Year-Round Position

Requirements

Be punctual, dependable, and proactive in communicating work availability
Function as a team player, take direction, and work independently
Be willing to learn about new products and local recreational opportunities around Asheville and western North Carolina
Be comfortable and adaptable in a fast-paced and dynamic environment
Be effective at communicating with coworkers
Take ownership of the work you do
Adhere to NOC Guide Handbook and NOC Grove Park Inn Retail specific policies
Ability to stand for long periods of time
Comfortable climbing ladders and stairs
Ability to stoop, bend, twist
Must be able to lift 50lbs
Must speak clearly and concisely
Comfortable working in a guest-facing position

Nice To Haves

Prior supervisory experience working in a retail setting
Cash handling experience
Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells
Knowledge of Lightspeed retail POS system
Knowledge of Microsoft Office Suite (Word, Excel, Teams, and Outlook)

Responsibilities

Oversee floor operations during shifts
Provide solutions for any staff or guest questions
Complete all daily communication and tasks that support sales floor operations
Responsible for opening/closing duties as outlined by management
Outline the schedule for the day
Assign and delegate all work assignments/projects to floor staff
Coordinate breaks to maintain proper floor coverage
Deliver a clear and cohesive plan for the staff each day
Maintain a well-stocked floor
Work alongside staff to ensure a tidy and presentable store
Assist with visual merchandising, stocking the sales floor, and other relevant projects, as well as delegating these tasks to sales team members
Embrace a high standard for guest service
Ensure the guest is always the number one priority
Provide mediation to guests or staff when necessary
Make certain all staff are handling guests appropriately
Provide consistent feedback to staff and management
Keep lines of communication open with management and fellow staff members
Take leadership in developing staff customer service skills and product knowledge