Shift Supervisor - 2nd Shift

Crisis Center for South Suburbia•Tinley Park, IL

About The Position

About this Role: Responsible for the day-to-day operations of our 24-hour Emergency Shelter program. Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services. Responsible for ensuring that each program is utilizing a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. Responsible for safety and security of those accessing the facility. About Crisis Center for South Suburbia The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.

Requirements

Bachelor’s degree
1-3 years

Responsibilities

Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, referrals, and follow-up
Complete agency intakes, provide shelter information, consult approval staff, and ensure accurate documentation
Respond to inquiries with professionalism and compassion
Monitor and manage client and visitor entry through security doors
Complete shelter check-ins and exits to ensure safety and compliance
Conduct regular client check-ins to assess needs and progress
Facilitate shelter tours, assign rooms, distribute linens, and assist with room changes
Conduct room checks to ensure safety and guideline compliance
Serve as backup for meal preparation, service, and cleanup
Communicate and enforce shelter guidelines consistently and compassionately
Provide trauma-informed care and domestic violence education
Facilitate client groups focused on communication, conflict resolution, and life skills
Maintain knowledge of local resources and provide appropriate referrals
Maintain shelter cleanliness, organization, and safety through task rotations and monitoring client chores
Track and manage client belongings, personal supply requests, and in-kind donations
Complete daily shift reports, Empower entries, and client documentation
Coordinate follow-up needs with the case management team
Monitor shelter property use and submit maintenance requests
Ensure supplies are stocked and workstations are clean and sanitized
Maintain professional, timely communication with internal and external partners
Assist clients with applications for mainstream benefits
Manage transportation resources, including Lyft and transit supports
Review client requests for service-plan alignment and redirect as needed
Provide transportation support for service-plan activities
Serve as backup Resource Navigator by assisting with shelter relocation, employment searches, applications, employer partnerships, and connections to training and education
Participate in collaborative service delivery as part of the Victim Services Team
Monitor operations and compliance with policies, safety, and confidentiality standards
Participate in on-call rotation, scheduling, meetings, and client staffing
Provide reports, delegate duties, and supervise, train, and evaluate staff
Oversee referral quality, provide advocacy, and perform other duties as assigned