Shift Manager

EZCORP • Houston, TX

19h • Onsite

About The Position

At EZCORP, which includes brands like EZPAWN and Value Pawn, we are seeking Team Members for a career, not just a job. We offer development and career paths in a fun, fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP is a leading provider of pawn loans in the United States and Latin America, passionate about customer service and its Team Members. This role, Retail Shift Manager (Lead Pawn Broker), involves providing outstanding customer service, building solid customer relationships, promoting sales, and making deals for a wide variety of pawn items. It's an opportunity for career growth in a retail setting, allowing you to connect with the community and positively impact lives while leading and coaching Team Members. As a Shift Manager, you are responsible for fostering a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors. We are looking for individuals who want to build a rewarding career, develop others, and create excellent customer experiences.

Requirements

• Possess an engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Process loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Benefits

• Development and career paths
• Competitive pay
• Generous bonus potential
• Comprehensive benefits package
• Structured career path
• Opportunity to quickly increase your pay and position
• Initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
• Structured leadership training programs
• Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store
• Free Health Insurance (TM only medical insurance when selecting UnitedHealthcare Choice Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees