Shift Manager

Cape Cod Halifax LLC • Halifax, MA

10h • Onsite

About The Position

The Shift Manager/Lead provides on-floor leadership during assigned shifts to ensure smooth restaurant operations, strong guest experiences, and adherence to company standards. Working closely with the Operations Manager, this role supports staff supervision, service execution, opening and closing procedures, and issue resolution while maintaining compliance with Massachusetts labor, safety, and sanitation requirements.

Requirements

• High school diploma or equivalent required.
• 1–3 years of restaurant or guest-facing experience.
• Demonstrated ability to deliver strong guest service.
• Sound judgment, decision-making, and problem-solving skills.
• Strong communication, organization, and time-management abilities.
• Ability to work effectively in a fast-paced, high-volume environment.

Nice To Haves

• Prior lead or supervisory experience.

Responsibilities

• Lead daily operations during assigned shifts, ensuring service, quality, and cleanliness standards are met.
• Perform opening and/or closing procedures, including cash handling, safety checks, and operational readiness.
• Responsible for completing inventory counts, placing orders, and monitoring product dates to ensure accuracy, freshness, and availability at the location.
• Monitor workflow and address operational issues in real time.
• Respond to guest questions, concerns, and complaints promptly and professionally.
• Resolve routine service issues and escalate more complex matters to management as needed.
• Ensure consistent food quality, accuracy, and presentation during service.
• Support recruiting, onboarding, and training of new team members.
• Provide guidance, coaching, and direction to hourly staff during shifts.
• Reinforce company policies, service standards, and workplace expectations.
• Create employee schedules and coordinate staffing coverage to ensure operational needs are met.
• Ensure compliance with all health, safety, and sanitation regulations.
• Promote safe work practices and a respectful workplace environment.
• Communicate compliance or performance concerns to management promptly.

Benefits

• Medical and dental insurance
• Company-sponsored life insurance
• A 401(k) plan with company match
• Paid time off
• Training opportunities
• Dining discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees