Shift Manager

EZCORP • Lake Worth, FL

1d • Onsite

About The Position

At EZCORP, we are seeking Team Members to lead today and grow into greater roles tomorrow. We offer development and career paths in a fun, fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP, through brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the US and Latin America, prioritizing customer service and Team Members. This Retail Shift Manager (Lead Pawn Broker) role is a full-time career opportunity with a comprehensive benefits package and a structured career path. New hires complete a 5-week paid training program, earning a $.50 raise and transitioning to Lead Pawnbroker. Leadership skills are enhanced through structured training, with a path to a 12-week Store Manager in Training program. The role involves providing outstanding customer service, building relationships, promoting sales, and making deals on pawn items. It's an opportunity for career growth in retail, connecting with the community, and leading/coaching Team Members to create a friendly, courteous, and respectful environment that distinguishes EZPAWN.

Requirements

• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Possess an engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Process loans and extensions
• Come to jointly satisfactory terms regarding items to be pawned
• Perform opening and closing store procedures
• Supervise and coach store Team Members

Benefits

• Competitive pay
• Generous bonus potential
• Development and career paths
• Comprehensive benefits package
• Structured career path
• Opportunity to quickly increase your pay and position
• Initial 5-week paid training program (earns a $.50 raise and transition to Lead Pawnbroker)
• Structured leadership training programs
• Store Manager in Training position (12-week training program)
• Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees