Shift Manager

EZCORP • Galveston, TX

22h • Onsite

About The Position

At EZCORP, we are looking for Team Members to lead the way today and to step into greater roles tomorrow. We provide development and career paths to enhance skills in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP family of brands, including EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and offer a comprehensive benefits package to help achieve optimal work/life balance. Working for EZCORP is a career, not just a job, with a structured career path to enhance skills. Positions offer competitive pay based on experience with opportunities to quickly increase pay and position. Completing the initial 5-week paid training program earns a $.50 raise and transition to Lead Pawnbroker. Leadership skills can be enhanced through structured leadership training programs. Following the Career Path allows application for a Store Manager in Training position, which includes a 12-week training program to build the foundation to run your own store. As a Retail Shift Manager (Lead Pawn Broker), you will provide outstanding customer service, build solid relationships with customers, promote sales, and make deals for a wide variety of pawn items. This role offers career growth in a retail environment, connecting with the community, making a positive difference, and leading/influencing Team Members through coaching and hands-on involvement. The Shift Manager is responsible for providing a friendly, courteous, and respectful environment that sets EZPAWN apart from the competition. We are committed to fostering an environment that values belonging and development for all, including providing equal access to employment opportunities, programs, and services without discrimination.

Requirements

• Engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Benefits

• Development and career paths
• Competitive pay
• Generous bonus potential
• Comprehensive benefits package
• Structured career path
• Opportunity to quickly increase your pay and position
• Initial 5-week paid training program
• Structured leadership training programs
• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• 401(k) with Company Match
• No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees