Shift Manager

Pollo Campero•Merrick, NY

1d•Onsite

About The Position

The Shift Manager plays an important role in training, developing, and leading the crew. This role serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinating a smooth end-to-end operation to provide an exceptional Customer Experience.

Requirements

High School Diploma or equivalent required
1+ year of experience in similar roles or with customer experience
Demonstrates strong leadership potential by actively supporting team dynamics.
Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
Fluent in English & Spanish
Ability to work with computers
Must follow the company Personal Care and Hygiene policies
Ability to lift and push 50 lbs.
Ability to stand for long periods
Flexibility to work nights, weekends, and holidays

Nice To Haves

Food Handlers Card/ ServSafe Certification

Responsibilities

Plan his/her duties and responsibilities for each shift
Verifies compliance of procedures and protocols
Attends and resolves problems as they appear in the restaurant operation
Assist the General Manager
Coach and lead a team with no supervision
Involves himself in the operational and technical training of employees
Maintain a positive atmosphere of teamwork and full of energy
Verifies customer satisfaction/Handles customer complaints
Applies a continuous improvement mindset to processes and procedures
Open/close restaurant
Assist with inventory (logging)
Assist with staffing needs
Assist with controllables and labor
Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
Follows and abides by all safety rules, policies, and procedures