Front of House Shift Manager Development Program

Chick-fil-A•Kernersville, NC

42d•Onsite

About The Position

Chick-fil-A Kernersville is a growing company with two locations on S. Main St and Union Cross & I-40. We are a Quick-Service Restaurant that provides high-quality food and exceptional customer service. As a company, we believe in the importance of building relationships and serving our community. Our Team Members are passionate about making a positive impact in the restaurant and being the most caring company in Kernersville. We offer a friendly and supportive work environment, with opportunities for personal and professional growth. Our team members are encouraged to learn and develop new skills, and we offer ongoing training and support. We are seeking experienced restaurant leaders to learn how to run operations in a fast-paced environment with a focus on fast and accurate service and genuine hospitality. Through the Foundations for Leadership program, you will undergo a tailored development journey designed to immerse you in our industry-leading systems, customer service philosophy, and values-driven leadership model. With hands-on coaching, immersive learning, and guided exercises, you'll gain firsthand experience in every aspect of Chick-fil-A's operation, while refining your leadership skills to prepare for success as a manager. Upon completing the program, you'll be ready to lead with confidence, fully integrated into the Chick-fil-A family.

Requirements

Excellent communication skills
Previous management experience, Chick-fil-A experience a plus
Hard-working, team-oriented, friendly, honest
Growth mindset
Deliver fantastic service that meets or exceeds Chick-fil-A requirements
Ability to coach team members in behaviors, including hustle, attention to detail, and maintaining a safe work environment
Possess or working towards ServSafe Certification

Responsibilities

Ensure that production and service procedures are followed
Assign team members to respective positions and ensure all tasks are completed during the shift
Ensure station cleaning tasks and the cleaning calendar are followed
Maintain cleanliness standards in the drive-thru, front counter, dining room, restrooms, and parking lot
Provide coaching, written reviews, and accountability for all members of the team
Achieve Health Inspection Ratings of 98% or higher
Maintain adequate stock with clearly defined and organized locations
Ensure that the front of house has systems in place to ensure cleanliness
Allocate at least two hours per week for planning, meeting, coaching, and accountability
Constantly coach the team to the CFA standards regarding Core 4, 2nd Mile, and all CEM scores