Shift Manager
About The Position
EZCORP is seeking Team Members for a career, not just a job, offering development and career paths in a fun, fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP, through brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America, prioritizing customer service and Team Members. The company is hiring for a Retail Shift Manager (Lead Pawn Broker) and provides full-time Team Members with a comprehensive benefits package and a structured career path. This includes an initial 5-week paid training program leading to a $.50 raise and transition to Lead Pawnbroker, structured leadership training, and a 12-week Store Manager in Training program to prepare for running a store. As a Retail Shift Manager (Lead Pawn Broker), you will deliver outstanding customer service, build strong customer relationships, promote sales, and facilitate deals on various pawn items. This role offers career growth in a retail setting, allowing you to engage with the community and positively impact lives while leading and coaching Team Members. Your responsibility will be to foster a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors. The company is looking for individuals interested in building a rewarding career, developing others, and enhancing the customer experience.
Requirements
- High school diploma or GED
- Minimum 1 years of supervisory, key holder, or team/shift lead experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Possess an engaging personality
- Solid leadership
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers
- Promote sales and make deals for a wide variety of pawn items
- Lead and influence Team Members around you through coaching and hands-on involvement
- Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
- Processing loans and extensions
- Coming to jointly satisfactory terms regarding items to be pawned
- Performing opening and closing store procedures
- Supervising and coaching store Team Members
Benefits
- Competitive pay
- Generous bonus potential
- Great benefits
- Comprehensive benefits package
- Structured career path
- Opportunity to quickly increase your pay and position
- Initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
- Enhance your leadership skills through our structured leadership training programs
- Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store
- Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
