66 TC Shift Manager

Laguna Development Corp•Albuquerque, NM

33d

About The Position

The Shift Manager assists the Store Manager in the overall operation of the retail store, with responsibility for store performance, customer service, cash control, budgeting, inventory integrity, security, merchandising, and staff supervision. This role requires strict adherence to Laguna Development Corporation (LDC) Core Values, policies, and procedures while acting as a professional role model at all times. The Shift Manager ensures a positive, respectful work environment, maintains punctual and reliable attendance, and delivers a superior customer experience by leading employees through best practices, effective communication, and meaningful guest interactions. Duties include forecasting and analyzing daily and weekly sales goals, configuring and maintaining proper gross margins, monitoring product displays, pricing, signage, promotions, and in-stock conditions, and supporting strategies to improve product placement and store appearance. The Shift Manager ensures full compliance with federal, state, and local regulations, including safety, security, food handling, sanitation, refrigeration, wage and hour laws, and cash control procedures, while maintaining store cleanliness and vendor standards. In addition, the Shift Manager directly supervises all shifts and assists with hiring, training, coaching, development, discipline, and retention of store personnel, including proper documentation and schedule planning. Responsibilities include maintaining inventory accuracy, product freshness, pricing integrity, food safety, cashier accountability, scanning accuracy, daily reporting, daily bank deposits, change orders, labor forecasting, timecard verification, and cost control through action plans. The position requires proficiency in basic computer software and office equipment, the ability to perform essential physical tasks such as lifting, standing, bending, and repetitive hand use, and strong mental skills including problem-solving, planning, decision-making, reading, writing, and data interpretation. The Shift Manager must work under pressure, including weekends, holidays, and unusual hours, actively participate in LDC leadership and management development programs, maintain knowledge of store services and promotions, respond to customer inquiries or complaints, and perform additional duties as assigned.

Requirements

Strict adherence to Laguna Development Corporation (LDC) Core Values, policies, and procedures
Professional role model
Ensuring a positive, respectful work environment
Maintaining punctual and reliable attendance
Delivering a superior customer experience by leading employees through best practices, effective communication, and meaningful guest interactions
Proficiency in basic computer software and office equipment
Ability to perform essential physical tasks such as lifting, standing, bending, and repetitive hand use
Strong mental skills including problem-solving, planning, decision-making, reading, writing, and data interpretation
Ability to work under pressure, including weekends, holidays, and unusual hours
High school diploma or GED
2–3 years of relevant leadership experience
Supervisory responsibility to recommend hiring, promotion, discipline, and termination

Responsibilities

Store performance
Customer service
Cash control
Budgeting
Inventory integrity
Security
Merchandising
Staff supervision
Forecasting and analyzing daily and weekly sales goals
Configuring and maintaining proper gross margins
Monitoring product displays, pricing, signage, promotions, and in-stock conditions
Supporting strategies to improve product placement and store appearance
Ensuring full compliance with federal, state, and local regulations, including safety, security, food handling, sanitation, refrigeration, wage and hour laws, and cash control procedures
Maintaining store cleanliness and vendor standards
Directly supervising all shifts
Assisting with hiring, training, coaching, development, discipline, and retention of store personnel, including proper documentation and schedule planning
Maintaining inventory accuracy
Maintaining product freshness
Maintaining pricing integrity
Maintaining food safety
Maintaining cashier accountability
Maintaining scanning accuracy
Daily reporting
Daily bank deposits
Change orders
Labor forecasting
Timecard verification
Cost control through action plans
Actively participate in LDC leadership and management development programs
Maintain knowledge of store services and promotions
Respond to customer inquiries or complaints
Perform additional duties as assigned