Shift Manager

PAWNEE TRIBAL DEVELOPMENT CORPORATION • Pawnee, OK

34d • Onsite

About The Position

Administers and directs personnel and activities under the direction of the General Manager.

Requirements

• High school diploma or general educational degree (GED) required.
• Must be able to obtain gaming license.
• Ability to read and interpret documents such as reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from employees, vendors, managers, and customers.
• Ability to write routine correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must maintain professional behavior and possess exceptional customer and employee service skills at all times.

Nice To Haves

• Associates degree preferred.
• Demonstrated leadership experience preferred.
• Previous gaming supervisory or gaming management experience of at least one (1) year preferred.
• Basic keyboarding and office skills are preferred.

Responsibilities

• Administers, instructs and trains team members on policies and procedures.
• Acts as a Role Model for all employees and team members on assigned shift.
• Assists in reviewing and evaluating team members’ performance.
• Monitor performance of all assigned departments.
• Ensures daily activities are being completed and reported accurately.
• Ensures the health, safety, and welfare of all employees and visitors within the casino.
• Provides exceptional customer service to guests at all times.
• Resolves issues and complaints with employees, visitors, and customers in a timely and accurate manner.
• Resolve EGM malfunctions appropriately.
• Maintains knowledge of Pawnee Tribal Gaming Commission rules and regulations.
• Maintains consistent and punctual attendance.
• Performs other duties assigned by supervisor or administrator.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees