Shift Manager
About The Position
Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience. Responsibilities Plan his/her duties and responsibilities for each shift Verifies compliance of procedures and protocols Attends and resolves problems as they appear in the restaurant operation Assist the General Manager Coach and lead a team with no supervision Involves himself in the operational and technical training of employees Maintain a positive atmosphere of teamwork and full of energy Verifies customer satisfaction/Handles customer complaints Applies a continuous improvement mindset to processes and procedures Open/close restaurant Assist with inventory (logging) Assist with staffing needs Assist with controllables and labor Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils. Follows and abides by all safety rules, policies, and procedures
Requirements
- High School Diploma or equivalent required
- 1+ year of experience in similar roles or with customer experience
- Demonstrates strong leadership potential by actively supporting team dynamics.
- Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
- Ability to work with computers
- Must follow the company Personal Care and Hygiene policies
- Ability to lift and push 50 lbs.
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Be Service OBSESSED
- Friendly, welcoming attitude / Models customer orientation for other employees
- Anticipates and prevents problems with a proactive attitude
- Energetic Team Leader
- Must have excellent interpersonal communication skills to work with others
- Sense of urgency
- Attention to details
- Proactively help where it is most needed in the restaurant
Nice To Haves
- Food Handlers Card/ ServSafe Certification
- Fluent in English & Spanish
Responsibilities
- Plan his/her duties and responsibilities for each shift
- Verifies compliance of procedures and protocols
- Attends and resolves problems as they appear in the restaurant operation
- Assist the General Manager
- Coach and lead a team with no supervision
- Involves himself in the operational and technical training of employees
- Maintain a positive atmosphere of teamwork and full of energy
- Verifies customer satisfaction/Handles customer complaints
- Applies a continuous improvement mindset to processes and procedures
- Open/close restaurant
- Assist with inventory (logging)
- Assist with staffing needs
- Assist with controllables and labor
- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
- Follows and abides by all safety rules, policies, and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
