Shift Manager

EZCORP • Houston, TX

23h • Onsite

About The Position

At EZCORP, which includes brands like EZPAWN and Value Pawn, we are a leading provider of pawn loans in the United States and Latin America, passionate about customer service and our Team Members. We are hiring for a Retail Shift Manager (Lead Pawn Broker) and offer a career path with development opportunities in a fun, fast-paced environment, competitive pay, generous bonus potential, and great benefits. Full-time Team Members receive a comprehensive benefits package. The role offers a structured career path, including an initial 5-week paid training program leading to a $.50 raise and transition to Lead Pawnbroker, structured leadership training, and a 12-week Store Manager in Training program. As a Retail Shift Manager, you will provide outstanding customer service, build solid customer relationships, and promote sales and deals for a wide variety of pawn items. This position offers career growth in a retail setting, allowing you to connect with the community and positively impact lives while leading and coaching Team Members. Your responsibility is to foster a friendly, courteous, and respectful environment that distinguishes EZPAWN.

Requirements

• Engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Benefits

• Competitive pay
• Generous bonus potential
• Development and career paths
• Fun and fast paced environment
• Comprehensive benefits package
• Structured career path
• Opportunity to quickly increase your pay and position
• Initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
• Structured leadership training programs
• Career Path and apply for a Store Manager in Training position which includes a 12-week training program
• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• 401(k) with Company Match
• No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees