Shift Manager

Pet Supermarket•New Port Richey, FL

1d•Onsite

About The Position

Are you unable to resist looking at a funny cat meme while you are at work? Do you like to stop and pet every dog during your afternoon strolls? You must be an animal lover and it is time to pounce on the opportunity to become part of our Pawsome team! Apply today to this FINtastic opportunity and become a Pet Supermarket Employee. As a Shift Manager you are always striving to enhance the lives of pets and their people when customers are shopping with us. One this is certain, we are pawsitively passionate about all things we do which include: Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at. We Speak Pet, it may sound funny to the humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies Stop, Drop, & Shop with Lucy who has just found her forever home and needs your help to make sure she has the right food and accessories to make her transition into her forever home a pawsitive experience. We are not kitten around when we say our employees can provide customers with World Class Service and solid product knowledge We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer is shopping with us, their pet is OUR PET. The Purr-fect employee is not shy about making a splash and greeting customers, you’ll assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor and above all helping our customers feel at ease while shopping with us. As a Shift Manager you will drive daily sales goals and complete tasks as the Manager on Duty in absence of Store and Assistant Manager.

Requirements

Minimum 1 year in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible work schedule which includes morning, evenings, weekends and/or holidays.
Providing excellent service to customers.
Acting with customers in mind; establishing and maintaining effective relationships with customers and gaining their trust and respect.
Ensuring all procedures, policies, and standards are understood and followed by employees when taking care of customers.
Creating and supporting a culture in which people want to do their best; motivating and influencing others; communicating tasks and decisions down; empowering others.
Staying optimistic and resilient despite challenges/setbacks.
Providing direction, delegating, and removing obstacles to get work done to achieve and exceed goals.
Understanding the balance needed between service, selling and tasking – productive multitasker.
Practicing attentive and active listening; having the patience to hear people out; accurately restating the opinions of others even when disagreeing.
Genuinely caring about people; being available and ready to help; being sympathetic to the plight of others; demonstrating real empathy.
Using time effectively and efficiently; valuing time; concentrating efforts on more important priorities; getting more done in less time; taking on a broader range of activities.
Clearly and comfortably delegating both routine and important tasks and decisions; broadly sharing both responsibilities and accountability; trusting people to perform.

Nice To Haves

College degree
Valid driver’s license and access to a motor vehicle

Responsibilities

Provide friendly customer service.
Provide product knowledge regarding pet needs (food, toys, special diets, etc.).
Assist customers with pet adoption needs (food and accessories).
Assist the management team with day-to-day store operations.
Maintain a clean and organized sales floor.
Help customers feel at ease while shopping.
Drive daily sales goals.
Complete tasks as the Manager on Duty in absence of Store and Assistant Manager.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
Monitor teams on the expected customer service and selling models, communicates with Store Manager / Assistant Manager on observations.
Celebrate and recognize the team’s efforts and accomplishments.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Lead and demonstrate engagement.
Be a role model demonstrating excellent customer service, brand, and loyalty awareness.
Protect employees and customers by maintaining a safe and clean store environment.
Maintain cleanliness and well-being of all livestock including animal care and feeding.
Accountable for the protection of all company assets both tangible and intangible.
Support, understand and accountable for maintaining store and brand standards, operational excellence and meeting all safety requirements.
Communicate relevant store communications and distribute information to store employees accordingly, and ensure any required actions are completed in a timely manner.
Support inventory management - Place orders within budget and drive sales.
Support in maintaining the fish system, including inventory, ordering, and adhering to budgets.
Partner with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
Communicate concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
Support the execution of new hire training checklists, all training plans, and merchandising guidelines.
Support the execution of community events and partnering with various rescue agencies.
Complete tasks and other duties as assigned by store management.
Understand the business.
Regularly monitor business throughout the day / shift.
React to business needs.