Shift Manager
About The Position
EZCORP is seeking Team Members for a career, not just a job, offering development and career paths in a fun, fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP, through brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the U.S. and Latin America, prioritizing customer service and Team Members. The company is hiring for a Retail Shift Manager (Lead Pawn Broker) and provides full-time Team Members with a comprehensive benefits package and a structured career path. This includes an initial 5-week paid training program leading to a $.50 raise and transition to Lead Pawnbroker, structured leadership training, and a 12-week Store Manager in Training program. As a Shift Manager, the role involves providing outstanding customer service, building relationships, promoting sales, making deals, and leading and coaching Team Members to create a friendly, courteous, and respectful environment that distinguishes EZPAWN.
Requirements
- Engaging personality
- Solid leadership
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
- High school diploma or GED
- Minimum 1 years of supervisory, key holder, or team/shift lead experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers
- Promote sales and make deals for a wide variety of pawn items
- Lead and influence Team Members through coaching and hands-on involvement
- Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
- Process loans and extensions
- Come to jointly satisfactory terms regarding items to be pawned
- Perform opening and closing store procedures
- Supervise and coach store Team Members
Benefits
- Competitive pay
- Generous bonus potential
- Great benefits
- Development and career paths
- Fun and fast paced environment
- Comprehensive benefits package
- Structured career path
- Opportunity to quickly increase your pay and position
- Initial 5-week paid training program
- Earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
- Enhance leadership skills through structured leadership training programs
- Opportunity to apply for a Store Manager in Training position which includes a 12-week training program
- Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
