Shift Manager

EZCORP • Tampa, FL

23h • Onsite

About The Position

EZCORP is looking for Team Members to join for a career, not just a job, offering development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP's family of brands, including EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America, passionate about customer service and its Team Members. The company is hiring for a Retail Shift Manager (Lead Pawn Broker) and provides full-time Team Members with a comprehensive benefits package for optimal work/life balance. The role offers a structured career path, including an initial 5-week paid training program leading to a $.50 raise and transition to Lead Pawnbroker, enhanced leadership skills through structured training, and the opportunity to apply for a 12-week Store Manager in Training position. As a Retail Shift Manager, you will provide outstanding customer service, build solid customer relationships, promote sales, and make deals for various pawn items. This role offers career growth in a retail setting, allowing you to connect with the community, make a positive difference, and lead and influence Team Members through coaching and hands-on involvement. The Shift Manager is responsible for fostering a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors. EZCORP is committed to fostering an environment that values belonging and development for all, providing equal access to employment opportunities without discrimination. Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW.

Requirements

• Engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Benefits

• Competitive pay
• Generous bonus potential
• Great benefits
• Development and career paths
• 5-week paid training program (earns $.50 raise and transition to Lead Pawnbroker)
• Structured leadership training programs
• Opportunity to apply for a Store Manager in Training position (12-week training program)
• Free Health Insurance (no cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees