Shift Manager

EZCORP • Jacksonville, FL

1d • $15 - $17 • Onsite

About The Position

EZCORP, including brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America. They are seeking a Retail Shift Manager (Lead Pawn Broker) to join their team for a career, not just a job. The company is passionate about customer service and its Team Members, offering development and career paths in a fun and fast-paced retail environment. This role provides competitive pay, generous bonus potential, and great benefits. As a Shift Manager, you will be responsible for providing outstanding customer service, building customer relationships, promoting sales, making deals for pawn items, and leading and coaching other Team Members. EZCORP offers a structured career path, including paid training programs and opportunities to advance to a Store Manager in Training position.

Requirements

• Engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Process loans and extensions
• Come to jointly satisfactory terms regarding items to be pawned
• Perform opening and closing store procedures
• Supervise and coach store Team Members

Benefits

• Comprehensive benefits package
• Competitive pay
• Generous bonus potential
• Development and career paths
• Fun and fast paced environment
• 5-week paid training program (earns a $.50 raise and transition to Lead Pawnbroker upon completion)
• Structured leadership training programs
• Career path to a Store Manager in Training position (includes a 12-week training program)
• Free Health Insurance (no cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees