Shift Manager

EZCORP•Beeville, TX

23h•Onsite

About The Position

At EZCORP, we are looking for Team Members to lead the way today and to step into greater roles tomorrow. We provide development and career paths to enhance skills in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP family of brands, including EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for a Retail Shift Manager (Lead Pawn Broker) and offer a comprehensive benefits package to help achieve optimal work/life balance. Working for EZCORP is a career, not just a job, with a structured career path and opportunities to quickly increase pay and position. This includes an initial 5-week paid training program leading to a $.50 raise and transition to Lead Pawnbroker, enhanced leadership skills through structured leadership training programs, and a Career Path to apply for a Store Manager in Training position with a 12-week training program. As a Shift Manager, you will provide outstanding customer service, build solid relationships, promote sales, and make deals for pawn items. This role offers career growth in a retail environment, connecting with the community and making a positive difference while leading and influencing Team Members through coaching and hands-on involvement. You will be responsible for fostering a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors. We are committed to fostering an environment that values belonging and development for all, providing equal access to employment opportunities without discrimination.

Requirements

Possess an engaging personality
Solid leadership
Strong negotiation talents
Ability to read and manage customer needs
Highly organized and detail-oriented
Excellent judgment
Strong time-management and prioritization skills
Excellent communication and interpersonal skills
Ability to build solid ongoing customer relationships
High school diploma or GED
Minimum 1 year of supervisory, key holder, or team/shift lead experience
Able to pass a criminal background check and drug test
Valid driver’s license and auto insurance
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Provide outstanding customer service and build solid relationships with customers
Promote sales and make deals for a wide variety of pawn items
Lead and influence Team Members through coaching and hands-on involvement
Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
Process loans and extensions
Come to jointly satisfactory terms regarding items to be pawned
Perform opening and closing store procedures
Supervise and coach store Team Members