Shift Manager
About The Position
EZCORP is looking for Team Members for a career, not just a job, offering development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP, through brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the US and Latin America, passionate about customer service. The company is hiring for a Retail Shift Manager (Lead Pawn Broker) and offers a comprehensive benefits package for full-time Team Members. There's a structured career path, including an initial 5-week paid training program leading to a $.50 raise and transition to Lead Pawnbroker, and leadership training programs, with an opportunity to apply for a 12-week Store Manager in Training position. As a Retail Shift Manager, the role involves providing outstanding customer service, building customer relationships, promoting sales, and making deals for pawn items. It's an opportunity for career growth in retail, connecting with the community, and leading/coaching Team Members. The Shift Manager is responsible for fostering a friendly, courteous, and respectful environment. EZCORP is committed to fostering an environment that values belonging and development for all, providing equal access to employment opportunities without discrimination. EZCORP is headquartered in Austin, TX, traded on NASDAQ (EZPW), and is a member of the S&P 1000 Index and NASDAQ Composite Index.
Requirements
- Engaging personality
- Solid leadership
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
- High school diploma or GED
- Minimum 1 years of supervisory, key holder, or team/shift lead experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers
- Promote sales and make deals for a wide variety of pawn items
- Lead and influence Team Members around you through coaching and hands-on involvement
- Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
- Processing loans and extensions
- Coming to jointly satisfactory terms regarding items to be pawned
- Performing opening and closing store procedures
- Supervising and coaching store Team Members
Benefits
- Competitive pay
- Generous bonus potential
- Development and career paths
- Comprehensive benefits package
- Structured career path
- Opportunity to quickly increase your pay and position
- Initial 5-week paid training program (earns $.50 raise and transition to Lead Pawnbroker)
- Leadership training programs
- Store Manager in Training position (12-week training program)
- Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
