Shift Manager

Pet Supermarket•Ansley, GA

19h•Onsite

About The Position

The Shift Manager role at Pet Supermarket is for an animal lover passionate about enhancing the lives of pets and their owners. This position involves providing friendly, world-class customer service with solid product knowledge, assisting the management team with daily store operations, and maintaining a clean and organized sales floor. Shift Managers are responsible for driving daily sales goals and acting as the Manager on Duty when the Store and Assistant Managers are absent. The company is dedicated to community involvement through knowledge, support, and quality products, treating every customer's pet as their own. Pet Supermarket is an equal opportunity, drug-free workplace that invests in employee development and promotes from within, aiming to offer high-quality products at great value to improve the quality of life for all pets and pet owners.

Requirements

Minimum 1 year of retail Keyholder and customer service experience.
Must possess a valid driver’s license.
Access to a motor vehicle.

Responsibilities

Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at.
Providing customers with World Class Service and solid product knowledge.
Assisting the management team with the day-to-day store operations.
Maintaining a clean and organized sales floor.
Helping our customers feel at ease while shopping with us.
Driving daily sales goals.
Completing tasks as the Manager on Duty in absence of Store and Assistant Manager.
Lead and motivate sales associate team to meet or exceed targeted sales goals.
Assign daily goals, tasks and assignments to associate team and ensure proper completion when Manager on Duty.
Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office.
Ensure proper care of all pets in store as outlined in the Animal Care Manual.
Lead by example by modeling outstanding customer service skills.
Bring positive recognition through professionalism, enthusiastic attitude and effective communication.
Respond to interpersonal team conflicts with partnership of store management team.
Respond to customers complaints quickly, effectively and courteously, and request additional management assistance as necessary to resolve.
Work a flexible schedule that may include weekend and evenings.