Shift Manager

EZCORP • Oklahoma City, OK

1d • $13 - $15 • Onsite

About The Position

At EZCORP, the company is looking for Team Members to lead and grow within the organization, offering development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP, through its brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America, emphasizing customer service. This role, Retail Shift Manager (Lead Pawn Broker), is a full-time position with a comprehensive benefits package and a structured career path. New team members complete an initial 5-week paid training program, earning a raise and transitioning to Lead Pawnbroker. Further leadership training programs and a 12-week Store Manager in Training program are available for career advancement. As a Retail Shift Manager, the primary focus is providing outstanding customer service, building relationships, promoting sales, and making deals on pawn items. This role offers career growth in a retail setting, connecting with the community, and leading and coaching other Team Members to create a friendly, courteous, and respectful environment.

Requirements

• Possess an engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Benefits

• Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• 401(k) with Company Match
• Store Discount
• Development and career paths
• Structured career path
• Initial 5-week paid training program (earns $.50 raise and transition to Lead Pawnbroker upon completion)
• Structured leadership training programs
• Store Manager in Training position (12-week training program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees