Shift Manager

Hometown Grocers, Inc.•Lake Mills, WI

About The Position

Works collaboratively with all store associates to ensure company policies and procedures are consistently followed, departmental goals and objectives are achieved, and associate needs are supported. This role partners closely with the Store Manager and Assistant Store Manager to support efficient day-to-day store operations. Responsibilities include driving sales, delivering exceptional customer service, executing effective merchandising, maintaining proper inventory levels, developing and training associates, and meeting productivity and performance goals. This role requires a dedicated, hands-on leader who thrives in a supportive, team-oriented environment and is committed to building a long-term career. A successful Shift Manager leads from the floor—working side by side with associates to improve efficiency, address guest needs in real time, and model expectations through action. This approach strengthens operational knowledge across all functions and reinforces a culture of accountability, teamwork, and service excellence.

Requirements

Ability to deal tactfully and effectively with guests and associates.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor.
Must be available to work until close (10pm) at least three nights per week.

Responsibilities

Leads, coaches, teaches, and reinforces company culture, customer service, and performance expectations to all associates.
Assists in training new associates
Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary
Answers questions and provides guidance to guests and associates
Ensures all department standards are being met in the store.
Observes sales floor and back stock conditions; takes action to correct areas of opportunity
Communicates and works cooperatively with Store Manager, Department Managers, and associates to maintain standards and exceed guest expectations
Oversees sanitation within the store
Provides customer service to guests.
Assists guests with finding items they are looking for throughout the store
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
Assists all department associates with daily responsibilities while leading by example.
Assist department managers and/or department leads to prepare associates for advancement opportunities.
Responsible for quality control. Must ensure product safety and freshness. Must make sure customers receive the products and services they order. The Shift Manager II is responsible for reporting any issues or quality defects to the Department Managers.
The Shift Manager II must make sure the workplace is safe and clean. This includes reviewing and enforcing all Occupational Safety standards and policies. The Shift Manager II is responsible for completing and filing all incident reports and accident reports and reporting all violations.
Contributes to overall cleanliness of the store by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
Other duties as assigned.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.