Shift Manager Restaurant- Full Time, Coastal Craft (Harrah's Atlantic City)
About The Position
This role inspires others with clear direction, demonstrating high commitment and energy. It requires superior customer service skills, acting as a positive role model, and conveying positive energy and enthusiasm. The manager continuously improves service by evaluating breakdowns, using guest feedback, and involving team members in service improvements. They are responsible for addressing service breakdowns, ensuring guest satisfaction, and keeping the team informed of property promotions. The position involves developing skilled employees, setting measurable service standards, holding employees accountable, and clearly communicating company expectations including the Code of Commitment, policies, procedures, goals, and business strategy. It also includes addressing employee performance issues, coaching for improvement, providing ongoing feedback, using EOS data to improve the workplace, listening and responding to employees, recognizing and rewarding performance, following company policies and regulations, maintaining accurate employee records, and completing timely performance reviews. The manager takes personal responsibility for creating an atmosphere of luck.
Requirements
- Strong leadership, communication and supervisory skills.
- Basic knowledge of all phases of restaurant management.
- NJ CER LICENSE REQUIRED
Nice To Haves
- Equivalent of two years college education within a related field
Responsibilities
- Ensures that all aspects of the outlet contribute to 100% guest satisfaction.
- Demonstrates excellent customer relation skills and ability to market the outlet.
- Advises customers on selection of food and beverage items.
- Ensures that food is prepared and served according to the desired portions and quality specifications.
- Assumes “manager on duty” responsibility.
- Directs the daily work activities of assigned personnel within the dining facility.
- Responsible for proper scheduling and assignment of stations within the outlet.
- Responsible for daily check control system, payroll, and forecasting.
- Prepares requisitions.
- Maintains file documentation and accurate entries in daily log book.
- Ensures adherence to Board of Health standards.
- Assumes butler duties for sixteenth floor when assigned to Room Service function.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
