Shift Manager Restaurant- Full Time, Coastal Craft (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

1d•Onsite

About The Position

The Shift Manager at Coastal Craft (Harrah's Atlantic City) is expected to inspire others with clear direction, demonstrating high commitment and energy. This role requires superior customer service skills, acting as a positive role model, and conveying enthusiasm in guest interactions. The manager will continuously improve service by evaluating breakdowns, using guest feedback and data, and communicating team plans. They are responsible for addressing service issues promptly, ensuring guest satisfaction, and keeping the team informed of property promotions. Key responsibilities include developing skilled employees, setting and enforcing service standards, and holding employees accountable. The manager must clearly communicate and enforce company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy. They will address employee performance, provide coaching and feedback, and use EOS data to improve the workplace, recognizing and rewarding team performance. Adherence to company policies, procedures, and industry regulations, maintaining accurate employee records, and timely completion of performance reviews are also crucial. The manager is personally responsible for creating an atmosphere of luck. Caesars Entertainment is a prominent gaming brand in Atlantic City, with three resorts, committed to exceptional service and memorable experiences, and is the largest employer in Atlantic County, New Jersey.

Responsibilities

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.