Shift Manager, Hub Administration

Envoy Air•Los Angeles, CA

8d•$75,000 - $86,000

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary range - $75,000 - 86,000 Overall, the Hub Administration Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals Coordinates operation including scheduling, hiring, training, inventory, etc. Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors Gives directions, resolves problems, and sets deadlines to ensure timely completion of work Responsible to lead and develop supervisors Typical job duties include: Analyze current administrative workflows to identify opportunities for automation. Develop, test, and implement automation solutions using tools like Excel Macros or Microsoft Power Automate. Create and maintain detailed documentation of automated processes and workflows. Train and support team members in transitioning to automated systems. Assist in generating automated reports and ensure data accuracy. Collaborate with the team to identify continuous improvement opportunities for process optimization. The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects to meet deadlines and objectives. Must be able to work with minimal supervision, report to work regularly and on-time and be self-motivated

Requirements

Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy
May be subjected to engine fumes, vehicle emissions, dust, engine noise and de-icing fluids
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Minimum age of 18
High school diploma or GED equivalent; college degree preferred
Valid state driver’s license
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language and in Caribbean bases, Spanish is preferred.
Demonstrates above average qualities of leadership, initiative and judgment
Must perform job functions in variable weather conditions as well as environmental conditions.
Must be able to lift bags weighing up to 75lbs.
Ability to work rotating shifts including weekends, holidays and days off

Nice To Haves

College Degree preferred
Previous Public contact experience preferred

Responsibilities

Responsible of managing coordination of the overall operation within an assigned functional area.
Responsible for staffing oversight and scheduling for all employees
Responsible for auditing and processing airport badges, customs seals and other airport items
Responsible and oversight of administrative duties for injuries, leaves, and hiring processes
Responsibilities also include agent observations and associated activities, facilitating local training programs, scheduling, and manpower utilization.
Maintains supplies/inventory control logs.
Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports.
Assists management in the completion of administrative functions/work
Conduct performance reviews for team members on a regular basis and attendance reviews of hub employees
Encourages employee teamwork to generate and implement individual and the team's best ideas
Analyze existing administrative processes to identify areas for improvement and automation.
Develop and implement automated solutions to streamline workflows and improve operational efficiency.
Work with the administration team to gather requirements and propose process optimization strategies.
Assist in training team members on new automated tools and processes.
Maintain documentation of process changes, automation workflows, and best practices.
Collaborate with cross-functional teams to ensure successful integration of new tools and solutions.
Coordinates operation including scheduling, hiring, training, inventory, etc.
Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
Responsible to lead and develop supervisors
Analyze current administrative workflows to identify opportunities for automation.
Develop, test, and implement automation solutions using tools like Excel Macros or Microsoft Power Automate.
Create and maintain detailed documentation of automated processes and workflows.
Train and support team members in transitioning to automated systems.
Assist in generating automated reports and ensure data accuracy.
Collaborate with the team to identify continuous improvement opportunities for process optimization.