Shift Manager, Front Office
About The Position
The Shift Manager, Front Office, under the direction of the front office manager, is responsible for planning and directing the front desk and guest service operations to ensure a positive guest experience. The company values its team members, offering a comprehensive benefits package to support their health, well-being, and future planning, while promoting a healthy work-life balance. The organization, Seminole Gaming and Hard Rock International, is built on a rich heritage from the Seminole Tribe of Florida and is a globally recognized leader in the hospitality industry, committed to providing fun and excitement to both its team members and guests.
Responsibilities
- Oversees daily work assignments of front desk staff.
- Performs detailed guest room inspections to identify repair/improvement needs.
- Investigates and resolves guest situations such as reservation errors or lost personal belongings.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise, and retain direct reports who consistently perform actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication.
- Promotes positive guest/employee relations.
- Perform other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
