Shift Manager, Club M Operations

Shakopee Mdewakanton Sioux Community • Prior Lake, MN

52d

About The Position

Come support leading our Club M Team as the Shift Supervisor of Club M Operations! In this role you will support the execution of promotions at Mystic Lake and Little Six and off-property guest activation events. Enjoy weekly pay, health benefits, and 401(k) starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there! Job Overview: This position manages the operations for an assigned shift at Mystic Lake and/or Little Six Casinos. This position is responsible for team member supervision, ensuring an exceptional guest experience, execution of events or promotions, compliance with policy/procedure/regulations, completing audits and troubleshooting marketing technology issues/concerns. Thinking about joining the team? Get ready to be part of something exciting! Club M is the exclusive rewards program at Mystic Lake and Little Six Casino, offering guests a four-tier membership experience packed with perks. The more they play, dine, and stay, the more they earn-whether it's on the casino floor, at our hotels, or while enjoying delicious food and drinks. As a team member, you'll be at the heart of the action, helping guests unlock amazing rewards while creating unforgettable experiences. Ready to learn more click here!

Requirements

• Bachelor's degree in business, marketing or a related field and 2+ years of marketing, hospitality or retail experience OR 6+ years of marketing, hospitality or retail experience . Casino and customer loyalty program experience preferred.
• 2+ year of formal or informal people leadership experience . Experience leading front-line teams preferred.
• Excellent leadership, communication and interpersonal skills.
• Demonstrated understanding of exceptional guest service delivery, recovery and experience.
• Familiarity and comfortability with technology (hardware and software) and ability to learn/master multiple systems software.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with standard operating procedure documentation and improvement.
• High degree of self-awareness and emotional intelligence.
• This position requires regular work on nights and weekends.

Nice To Haves

• Casino and customer loyalty program experience preferred.
• Experience leading front-line teams preferred.

Responsibilities

• Oversees and effectively manages assigned shift to include staffing levels/labor management, team member scheduling and work assignments, managing team member performance, documentation, security and surveillance communications, performing opening/closing duties, completing required reporting/audits and managing/responding to guest concerns.
• Oversees the set-up and execution of events/promotions, including stage games, ensuring compliance with policies, procedures, regulations and contracts.
• Approves any guest recovery offers and issues prizes/offers within the guidelines of departmental procedures.
• Interviews and make recommendations on hiring and promotion of team members; plans training and development, manages all aspects of continuous performance management and coaching, conducts regular one-on-ones and team huddles, executes demand-based scheduling, ensures timekeeping and payroll are accurate and drives team member engagement.
• Assists in the development and revision of department procedures and processes to maximize efficiency and effectiveness.
• Identifies and resolves guest issues that arise with offers/promotions in a timely manner. Escalates complex issues and recommendations for resolution. Collaborates with leader and applicable marketing teams to provide recommendations for improvement and prevention of future issues.
• Supervises and approves all promotional kiosk setups and testing of all promotions prior to start; demonstrates ownership for preliminary level of troubleshooting and maintenance of kiosks, both enrollment and promotional.
• Tracks, manages and procures (as needed) promotional and retail inventory and collateral. Reconciles retail transactions according to policy/procedures and ensures cash handling in retail spaces is compliant with policies/procedures.
• Maintains overall data quality within systems by ensuring information is entered accurately and corrected as needed. Ensures timely escalation of unresolved issues impacting guests or operations.

Benefits

• Enjoy weekly pay, health benefits, and 401(k) starting day one.
• Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 1,001-5,000 employees