Club Operations Manager, Kindred

Vail Resorts • Keystone, FL

4d • $58,462 - $65,000

About The Position

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and effective leadership for the Club operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. The Club Manager is a full-time, salaried leadership role reporting directly to the Club Director. This position oversees key clubhouse operations, including the locker room, banquet services, pool, facilities maintenance, and housekeeping. In the absence of the Club Director, the Club Manager serves as the acting manager on duty. The Club Manager is expected to be on the property 4–5 days per week to ensure operational excellence and member satisfaction. A critical aspect of this role is cross-departmental collaboration. The Club Manager partners closely with teams such as Food & Beverage, valet, ski school, front desk, concierge, and engineering to deliver the elevated luxury experience our Members expect. This role plays a vital part in shaping The Kindred Club’s vision of mountain hospitality in Summit County—blending adventure, community, and five-star service.

Requirements

• Minimum of 2 years’ management experience in luxury hospitality, private clubs, or resort operations (required)
• Strong interpersonal skills with the ability to build rapport with high-end clientele (required)
• Experience in facility oversight and leading operational teams (required)
• Warm, welcoming, and connection-driven—embodying the spirit of Kindred hospitality
• Hands-on, detail-oriented leadership style with professionalism, discretion, and poise
• Creative thinker who enhances member experiences and anticipates needs
• Passion for mountain living and a commitment to delivering exceptional hospitality

Nice To Haves

• Bachelor’s degree in Hospitality, Resort Management, or equivalent professional experience (preferred)
• Prior experience working in private club settings such as golf, ski, yacht, or social clubs (preferred)
• Familiarity with Vail Resorts’ service standards and club operating models (preferred)
• Proficiency in POS systems and club management software (preferred)

Responsibilities

• Collaborate with the Club Director to establish operational standards across all club amenities, including the lounge, locker room, pool, fitness center, and ski valet areas
• Assist in recruiting, onboarding, and training club staff to deliver service excellence aligned with Kindred and Vail Resorts brand standards as needed
• Support the setup of club systems, including POS and member communication platforms
• Contribute to pre-opening marketing efforts, including content creation for newsletters, digital signage, and social media
• Help prepare initial budgets, inventory systems, and reporting templates for ownership and advisory board use
• Participate in planning and promotion of the inaugural calendar of member events and social programming
• Establish cross-departmental relationships with Vail Resorts teams to ensure seamless integration across Front Desk, Concierge, Valet, F&B, Housekeeping, and Engineering.
• Oversee daily club operations, ensuring all amenities meet the highest standards of cleanliness, safety, and service
• Serve as Manager on Duty in the absence of the Club Director
• Lead with flexibility and composure in a dynamic, high-volume environment
• Build authentic relationships with members, anticipating needs and personalizing experiences
• Maintain a visible presence in the club—greeting members, ensuring comfort, and resolving concerns with discretion
• Support execution of signature programming such as First Tracks, Après Ski, Wine & Cheese, Kids’ Activities, and wellness events
• Aid in member communications to promote engagement and community
• Foster a culture of hospitality, teamwork, and proactive problem-solving
• Continue training and development to uphold service excellence
• Assist in managing departmental budgets, cost controls, and inventory
• Contribute to monthly reporting for ownership and advisory board meetings
• Partner with the Club Director to plan and execute a year-round calendar of social events
• Collaborate on marketing initiatives to grow local awareness and drive member engagement
• Support content creation aligned with brand tone and member interests
• Oversee Club operations locker service, après-ski events, and guest hospitality; execute winter programming and maintain facility excellence during peak season
• Shift focus to member socials, wellness, and outdoor events; support resort integration through golf partnerships, and mountain recreation; oversee seasonal resets and member renewal outreach
• Perform other duties as assigned to support the evolving needs of the club and its members

Benefits

• Ski/Mountain Perks!
• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager