Shift Leader - Fulton, MD

High's•Fulton, MD

3d•$16 - $18•Onsite

About The Position

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability. The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.

Requirements

High School Diploma or equivalent preferred.
Successful completion of store training.
Must be at least 18 years old.
Computer literacy.
Focus on customer service and commitment to teamwork.
Effective communication skills, with the ability to communicate with employees, customers, and vendors.
Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
Ability to lift to 50 lbs.
Reliable transportation.
Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Nice To Haves

Previous experience supervising others, preferred.
Food service experience preferred, ideally in a managerial role.
ServSafe certification preferred or successful completion of certification within 2 months of hire.

Responsibilities

Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
Assist with the hiring, training, and development of store employees.
Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
Complete daily paperwork and computer entry in a timely manner as established by management.
Assume responsibility for special assignments and projects as needed.