Back of House Shift Leader

Chick-fil-A•Odessa, FL

29d•Onsite

About The Position

A Shift Leader must have chick fil a experience and is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and leads with a servant's heart. They take pride in food safety, accuracy, and operational efficiency, while fostering a supportive and productive kitchen environment. Shift Leaders are responsible for supporting senior leadership in executing daily kitchen operations and holding team members accountable for each component of Operational Excellence, particularly in the areas of speed, accuracy, food safety, and quality. Their two main areas of focus are ensuring the kitchen runs effectively by completing essential operational tasks and coaching/developing team members to reach their full potential. They lead by example, setting the tone for professionalism, teamwork, and a sense of urgency. Shift Leaders maintain high food safety and cleanliness standards, ensure smooth coordination with Front of House, and keep kitchen operations running efficiently during their shifts.

Requirements

Previous leadership or supervisory experience preferred (Shift Lead, Crew Lead, Supervisor, Team Lead, Restaurant Manager, or Assistant Manager)
Excellent communication and interpersonal skills to work effectively with kitchen team members and leadership
Ability to work in a high-volume, fast-paced kitchen environment and make quick, informed decisions
Strong work ethic, dependability, and a positive attitude
Commitment to Chick-fil-A's values and mission
Maintain a friendly, professional demeanor with team members at all times
Strong people skills with a desire to support, train, and develop kitchen team members
Reliable transportation
Commitment to maintaining superior food quality, safety, and operational standards
Ability to work in a collaborative team environment with shared ownership and responsibility
Ability to address team member behavioral and performance issues professionally and constructively

Responsibilities

Participate in operationally running day-to-day kitchen activities in a high-volume, fast-paced restaurant
Ensure all food safety and quality standards are met consistently
Assist in training new kitchen team members, set the tone for each shift, and serve as a role model for the team
Foster a positive, supportive, and efficient work environment
Open and/or close the kitchen, lead shifts, and serve as a key holder
Maintain accurate counts for inventory and supplies, completing end-of-day kitchen checks and reports
Demonstrate excellent communication skills, both written and spoken, to ensure smooth coordination with team members and leadership