Manager - Shift Leader

NORCROSS GROUP•Red Oak, TX

43d•$13 - $19

About The Position

A Shift Leader has the overall responsibility for directing the daily operations of a restaurant in the General Manager’s absence. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, also ensures that the highest quality products and services are delivered to each customer and other duties as required or assigned by the General Manager.

Requirements

Must be 18 years of age or older
Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
Demonstrated ability in recruiting and selecting team members
Knowledge of Labor Laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills

Responsibilities

Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Control shrinkage, waste, expenses, and payroll.
Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
Open and/or close the Restaurant
Assemble and package orders according to the Wingstop standard
Assist all other positions when necessary
Receive, inspect, and sign/pay for deliveries in the GM’s absence
Place orders with vendors when necessary
Maintain a current Operations Manual, and follow all procedures
Conduct a daily walk through and taste test of products at opening
Make sure the time and temps are done every two hours
Ensure that all products are fresh and prepared correctly
Keep the flow of orders moving on time
Keep the restaurant safe and clean for both the crewmember and the guest
Handle guest issues in the GM’s absence
Assist in keeping kitchen clean throughout the shift
Ensure that all crewmembers are health safety conscious at all times
Promote the Wingstop Brand and uphold the mandatory operating requirements
Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
Any other responsibilities as assigned by General Manager.