Shift Lead - Kilwins Destin

CM Ventures•Destin, FL

About The Position

CM Ventures, Inc. Shift Leader Job Description JOB SUMMARY The retail store shift leader is required to regularly and customarily exercise discretion in supervising the overall operation of the store. The individual must have a cle ar understanding of the operations . A majority of the supervisor ’s time will be spent directing the workforce to ensure an outstanding customer experience .

Requirements

Ability to operate POS system and count back change
Must be customer service oriented with a good personality and manners.
Ability to work well with others and follow a s well as give directions.
Must be a ro le model with good work ethics.
Ability to work when needed, which includes co vering for “no show” employees.
Must read and speak English and have good communication skills .
Ability to supervise store op erations independently
Ability to supervise effectiv ely in a fast - paced environment
Ability to supervise mul tiple situations simultaneously
Ability to supervise resources to ensure that established service le vels are achieved at all times.
Knowledge of customer service techniques
Knowledge of super visory practices and procedures
O rganization and planning skills
Strong problem - solving skills
Ability to communicate clearly and concis ely
A bility to plan and prioritize workload

Responsibilities

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating properly.
Displays a “Customer Comes First” attitude by training and holding co - workers accountable for deliverin g outstanding customer service.
Responsible for overall store atmosphere and app earance.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to co - workers to en sure smooth flow of operations.
Provides coaching and direction to co - workers to take action and to achieve operational goals.
Trains and re - trains staff whenever necessary and uses online training systems.
Quality control.
Bank ing/deposits.
Greets and interacts with customers
Answers customer questions and makes sales suggestions
Has working knowledge of product offerings
Makes product following Kilwins - approved recipes
Follows proper regulations for food handling
Assists with restocking and setting up displays
Operates Point of Sale (POS) system
General cleaning; dust, sweep, mop, and wash windows, empty garbage
Packs boxes and baskets.
Answers th e phone and takes phone orders.