Shift Lead - Hwy 58
About The Position
Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all. Individuals with barriers to employment get help securing meaningful jobs. Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills. Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community. We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience. Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles. Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
Requirements
- Punctual and dependable attendance.
- High School degree or GED, preferred.
- Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
- Must be proficient in Microsoft Office.
- Must be able to adapt to growth and a changing environment within the Agency.
- Ability to complete and maintain: CPR and First Aid certifications.
- Reliable transportation and communication required.
- Must be available to work during operating business hours as needed for business operations.
- Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
Nice To Haves
- Prior retail experience or customer service/ relations experience preferred.
- 6 months supervisory experience preferred.
Responsibilities
- Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
- Develop, train, coach, and support store associates for career growth within the organization.
- Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
- Greet, assist, and provide excellent customer service to donors and customers.
- Assist and resolve any complaints and communicate complaints and issues to the management team.
- Monitor and maintain overall store appearance and housekeeping to agency standards.
- Perform and assist in all functions completed by store personnel.
- Support in maintaining all company records and reports accurately and in a timely fashion.
- Attend all meetings and training as required by the agency.
- Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
- Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
- Perform other duties as assigned.
Benefits
- Friendly work environment with co-workers who appreciate working with each other.
- Employee discount.
- 401K and Roth retirement plans with matching contribution after eligibility.
- Skills and development opportunities.
- Dental and vision insurance - Company Paid for employee.
- Basic life insurance – 1.5 times salary, Company Paid for employee.
- Primary Care through TextCare- Company Paid for household.
- Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account
- Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
