Part-time Shift Lead, Front of House - Port Restaurant

Red Wing Shoe Company•Red Wing, MN

23h•$18 - $23•Onsite

About The Position

Are you passionate about elevated guest service, polished hospitality, and creating exceptional dining experiences in a refined lounge setting? We are seeking a professional, poised, and service-driven Shift Lead to join our team in our unique speakeasy-style lounge at the St. James Hotel. As a Shift Lead, you will play an essential role in guiding the front-of-house team and ensuring each shift runs smoothly with a strong focus on detail, ambiance, and personalized guest experience. This position is ideal for someone who thrives in a sophisticated, intimate environment and understands the importance of thoughtful hospitality, seamless execution, and maintaining a distinctive guest experience.

Requirements

A passion for hospitality and delivering an elevated guest experience
Strong leadership, communication, and problem-solving skills
A calm, composed, and professional presence in a refined service environment
A strong eye for detail and commitment to maintaining high standards
Experience in restaurant or lounge service
The ability to lead by example and foster a polished, team-oriented culture
Associate’s degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience/training in a premier restaurant, lounge, or banquet facility; or equivalent combination of education and experience.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Proficient use of Word, Excel, Outlook, Internet,
Able to demonstrate good verbal, written, and communication skills with attention to detail and interpersonal relationships with guests and employees.
Critical thinking, problem solving, and prioritization skills.
Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer.

Responsibilities

Execute and oversee the shift responsibilities of servers, bartenders, and support staff to ensure smooth and polished service
Lead the team through clear communication, coaching, support, and accountability
Uphold the elevated service standards, atmosphere, and guest experience at all times
Respond to guest needs and resolve service concerns professionally, discreetly, and with a hospitality-first approach
Maintain a clean, organized, and inviting environment throughout the lounge
Ensure attention to detail in all aspects of service, presentation, and overall flow of the shift
Enforce established systems, policies, and procedures to support consistency and operational excellence
Assist with training, onboarding, and developing team members to maintain a knowledgeable and service-focused staff
Ensure compliance with all health, sanitation, and safety standards