Shift Lead

Pet Supermarket•Brandon, FL

1d•Onsite

About The Position

Pet Supermarket is seeking a Shift Lead to join their team in Brandon, Florida. This role is part of a large retail operation focused on providing pet parents with a wide selection of pet care items and excellent customer service. Shift Leads are expected to be outgoing, upbeat, sales-driven, and possess strong organizational skills. They thrive in a high-energy environment, collaborating with a team to achieve results and assist pet parents with their needs. The position involves being on the front lines, offering friendly customer service, and supporting the associate and management team. As a lead member of the Sales Associate team, the Shift Lead encourages cross-team collaboration, sets performance standards, provides customer sales assistance, and acts as "Manager on Duty" when required.

Requirements

Minimum 1 year retail or customer service experience
Enjoy working with and around animals
Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays

Nice To Haves

Valid driver’s license and access to a motor vehicle

Responsibilities

Assist customers and leads the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Protect employees and customers by maintaining a safe and clean store environment.
Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
Lead and demonstrate engagement with customers using selling and service model.
Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
Clean pet enclosures and ensure all animals have appropriate food and water.
Support in maintaining the fish system.
Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor.
Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
Proficient in store opening and closing procedures.
Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
Support the execution of new hire training and merchandising guidelines.
Support the execution of community events and partnering with various rescue agencies.
Complete tasks and other duties as assigned by store management.
Understand the business.
Regularly monitor business throughout the day / shift.
React to business needs.