Shift Lead - Plano

Doordash•Plano, TX

57d•$19 - $19

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for our Dashers to deliver. We're open early and close late - some sites even run 24/7! DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments, and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local-fulfillment center supporting Site Management running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. DashMart is a new team at DoorDash focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customer's doorsteps. DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and lead from the front. In this role, you'll guide a shift of 2-10 employees through daily operations, including delegating tasks, ensuring we're providing a high-quality experience for customers, and promoting a positive work environment.

Requirements

You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
You're able to be on your feet, and move heavy products. You are excited and physically able (with or without accommodation) to lift up to 50 lbs depending on the needs of the specific site and can operate a pallet jack and hand truck.
You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
You have a high school diploma or GED equivalent. A college diploma is even better but not required.
You are at least 18 years of age.
You're organized and proficient in Google Docs and Google Sheets.
You have flexibility in your schedule. Depending upon the scheduling needs of the hiring site, you can be available for a number of different shifts a week.
You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
You have a proven track record of success in a warehouse, retail, or restaurant environment.
You're able to be on your feet, and move heavy product. You are excited and physically able (with or without accommodation) to lift up to 50 lbs, and can operate a pallet jack and hand truck.
You have a high school diploma or GED equivalent.
You are at least 18 years of age.
You're organized and proficient in Google Docs and Google Sheets.
You have flexibility in your schedule. You may be required to work any day of the week, across daily operating hours

Responsibilities

Be an Owner: Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations.
One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
Help improve Operations: Contribute ideas to improve our quality and customer experience.
Lead. Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations, including scheduling and attendance. Provide real-time feedback to Operations Associates about performance and partner with Site Managers for next steps.
Assist with day-to-day tasks. Receive product from vendors, place product in appropriate locations, prepare customer orders, and help clean and organize work areas.
Delight Customers. Make sure customer's orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules.
Help improve operations. Contribute ideas to improve our quality and customer experience.

Benefits

Market Competitive pay
Opportunity for pay increases twice a year based upon performance
Paid time off (PTO) and sick leave
Health benefits starting Day 1 (Medical, Dental, & Vision)
401k match
Gym membership reimbursement (up to $75/month)
Monthly DashPass subscription including access to HBO max and Lyft Discounts
Employee Assistance Program
Career advancement opportunities
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.