Shift Lead - Kilwins Destin

CM Ventures • Destin, FL

5d

About The Position

The retail store shift leader is required to regularly and customarily exercise discretion in supervising the overall operation of the store. The individual must have a cle ar understanding of the operations . A majority of the supervisor ’s time will be spent directing the workforce to ensure an outstanding customer experience .

Requirements

• Ability to operate POS system and count back change
• Must be customer service oriented with a good personality and manners.
• Ability to work well with others and follow a s well as give directions.
• Must be a ro le model with good work ethics.
• Ability to work when needed, which includes co vering for “no show” employees.
• Must read and speak English and have good communication skills .
• Ability to supervise store op erations independently
• Ability to supervise effectiv ely in a fast - paced environment
• Ability to supervise mul tiple situations simultaneously
• Ability to supervise resources to ensure that established service le vels are achieved at all times.
• Knowledge of customer service techniques
• Knowledge of super visory practices and procedures
• O rganization and planning skills
• Strong problem - solving skills
• Ability to communicate clearly and concis ely
• A bility to plan and prioritize workload

Responsibilities

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating properly.
• Displays a “Customer Comes First” attitude by training and holding co - workers accountable for deliverin g outstanding customer service.
• Responsible for overall store atmosphere and app earance.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to co - workers to en sure smooth flow of operations.
• Provides coaching and direction to co - workers to take action and to achieve operational goals.
• Trains and re - trains staff whenever necessary and uses online training systems.
• Quality control.
• Bank ing/deposits.
• Greets and interacts with customers
• Answers customer questions and makes sales suggestions
• Has working knowledge of product offerings
• Makes product following Kilwins - approved recipes
• Follows proper regulations for food handling
• Assists with restocking and setting up displays
• Operates Point of Sale (POS) system
• General cleaning; dust, sweep, mop, and wash windows, empty garbage
• Packs boxes and baskets.
• Answers th e phone and takes phone orders.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed