Kilwins Shift Leader

CM Ventures • Brookhaven, GA

3d

About The Position

JOB SUMMARY The retail store shift leader is required to regularly and customarily exercise discretion in supervising the overall operation of the store. The individual must have a clear understanding of the operations. A majority of the supervisor’s time will be spent directing the workforce to ensure an outstanding customer experience. ESSENTIAL FUNCTIONS 1. Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating properly. 2. Displays a “Customer Comes First” attitude by training and holding co-workers accountable for delivering outstanding customer service. 3. Responsible for overall store atmosphere and appearance. 4. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to co-workers to ensure smooth flow of operations. 5. Provides coaching and direction to co-workers to take action and to achieve operational goals. 6. Trains and re-trains staff whenever necessary and uses online training systems. 7. Quality control. 8. Banking/deposits.

Requirements

• Ability to operate POS system and count back change
• Must be customer service oriented with a good personality and manners.
• Ability to work well with others and follow as well as give directions.
• Must be a role model with good work ethics.
• Ability to work when needed, which includes covering for “no show” employees.
• Must read and speak English and have good communication skills.
• Ability to supervise store operations independently
• Ability to supervise effectively in a fast-paced environment
• Ability to supervise multiple situations simultaneously
• Ability to supervise resources to ensure that established service levels are achieved at all times.
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong problem-solving skills
• Ability to communicate clearly and concisely
• Ability to plan and prioritize workload
• High School diploma or equivalent.
• Must be able to lift 50 pounds.
• Must be able to stand for long periods of time in retail store environment.

Nice To Haves

• Previous sales and supervisory experience helpful, but not necessary.
• Previous food preparation experience helpful, but not necessary.

Responsibilities

• Greets and interacts with customers
• Answers customer questions and makes sales suggestions
• Has working knowledge of product offerings
• Makes product following Kilwins-approved recipes
• Follows proper regulations for food handling
• Assists with restocking and setting up displays
• Operates Point of Sale (POS) system
• General cleaning; dust, sweep, mop, and wash windows, empty garbage
• Packs boxes and baskets
• Answers the phone and takes phone orders

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED