Shift Lead

FatCats•Riverton, UT

About The Position

As a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazingexperience while keeping the team engaged and motivated. You'll support daily operations, lead byexample, and help drive the team toward meeting goals. If you're organized, confident, and excited totake the next step in leadership, this role is for you! About FatCats Our mission is to:Delight and connect people... one game, one film, one experience at a time.This applies to our team too. We're proud of our fun and supportive culture that promotes personaland professional growth, internal promotions, and work-life balance. At FatCats, we practice humility by listening first, trust by believing in each other,excellence by improving every day, team work by showing up for one another, and stewardship by leading in our respective roles. Since Shift Lead is a leadership position, we also want you to know about our Leadership GuidingPrinciples. These are the basic principles we apply in all our interactions as a leader and define whatkind of person we want to find for this role. Assume Positive Intent Operate in the Gray Give Others the Benefit of the Doubt Show Loyalty to the Absent Exhibit High Courage and High Consideration Be Respectful in Disagreement Build Trust with Your Team Let the Best Idea Win A Day in the Life of a Shift Lead You'll start the shift with a quick team huddle, sharing goals and priorities for the day. Throughout yourshift, you'll coach team members, assist guests, and handle any challenges that arise, ensuringoperations run smoothly. Using your leadership skills, you'll monitor financial objectives, track laborcosts, and encourage upselling to maximize revenue. Before wrapping up, you'll review teamperformance and report any needs or concerns to the management team. The Schedule Flexibility is key. As a Shift Lead, you'll work a mix of shifts, including nights, weekends, and holidays.

Responsibilities

Lead and motivate the team during shifts, setting a positive tone and maintaining a professional atmosphere.
Facilitate pre-shift meetings to communicate daily goals and priorities effectively.
Resolve guest concerns quickly and professionally, ensuring exceptional service.
Oversee daily operations, including tracking revenue, managing labor costs, and encouragingupselling.
Foster a collaborative environment, addressing team strengths, concerns, and developmentopportunities.
Maintain strong organizational and problem-solving skills in a fast-paced environment.