Shift Lead

Blue Bottle Coffee•Boston, MA

5d•$19 - $19

About The Position

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet. About the Job A Blue Bottle Shift Lead is part of the cafeâs leadership team. They lead the team to consistently deliver great hospitality and coffee experiences while maintaining cafe standards and achieving business goals. A Shift Lead ensures that everything in the cafe is operating smoothly during their shifts, from the front of the house to the back of the house. They support the success of the team and cafe by ensuring that the right people are in the right places at the right time and that Blue Bottle standards are upheld. They create a learning environment in the cafe, inspiring and motivating their fellow teammates to always improve. A Shift Lead is an influential team leader but does not have direct reports.

Requirements

A leader who is passionate about training and helping to develop a team
Aware of your impact on others, and seek regular feedback to continually improve
A strong communicator who can provide impactful and motivating feedback to improve the teamâs beverage, food, and hospitality delivery
Always curious, you are excited about finding new ways to delight our guests
Savvy with your resources, with the ability to make decisions and problem-solve
Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job
Passionate about the planet and creating a sustainable future for our people, the company, and our planet
Eligible to work in the United States and 18 years of age or older
6 months - 1 year of supervisory experience or experience leading a team
Completed Blue Bottleâs Barista training and validation program or will complete it within 90 days post-hire
Existing Food Safety Certification required for the state you will be working in and your specific role, or will obtain it within 30 days post-hire
Basic math and computer skills
A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Responsibilities

Be a role model to your fellow team members, setting the standard for everything you doâand striving constantly to do it better
Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standards
Assist with training new hires and training current team members on new beverage and food offerings
Guide completion of operational tasks and adherence to Blue Bottle standards and safety guidelines
Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality
Lead your team in actively working to reach our company-wide sustainability goals
Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and trainings
Prepare delicious beverages and food to quality standards
Promote a safe and respectful working environment
Uphold and follow all health, food safety, and safety guidelines

Benefits

Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
Best-in-class coffee training and continuing education
Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
401(k) plan
Paid time off & paid volunteer hours
50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
2 free drinks during shifts for cafe team members
Flexible spending account & commuter benefits
Employee Assistance Program
Additional Benefits Information